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FAQs

Eumora

Where is your company and where are your products made?

I would love to carry EUMORA in my store or spa. Who should I speak to?

Delivery & Shipping

Where do you ship to?

What are my delivery / shipping options?

When will my order ship?

How do I track my order?

I have not received my order. What should I do?

Product

Where can I buy EUMORA?

Why did it cost so much for a small bar?

Can EUMORA be used all over the body?

Can EUMORA be used for acne?

Is EUMORA safe for eczema, psoriasis and rosacea?

Does EUMORA smell good?

I am experiencing skin dryness on my face. What should I do?

Is EUMORA Moor Bar suitable for all skin types?

Are there any harmful ingredients in the product?

Should I use moisturizers after using EUMORA Moor Bar?

Are there any after effects from using EUMORA Moor Bar?

Can I leave the lather on my skin / face for more than 3 minutes?

What is a Healing Crisis?

How long does a Healing Crisis last?

What should I do to help with the symptoms of the Healing Crisis?

What is the difference between SLS and Disodium Lauryl Sulfosuccinate?

Why is the EUMORA formulation so effective?

Billing & Payment

Do you auto ship or rebill for your products?

What are my payment options?

Do you store my credit card information?

My payment is not successful. What should I do?

Do I have to pay for duties and taxes?

Orders

How do I place an order?

How do I know my order number?

Can I make changes to my order?

Can I cancel my order?

Does EUMORA offer 100% Money-Back Guarantee?

Returns & Refunds

Can I return my product?

Can I replace or exchange my product?

How do I return my product?

When will I get my refund?